The desk personnel were OK, but the heavyset guy needs an attitude adjustment. We arrived early but were not allowed to check in until an hour after check-in time because of a “housekeeping problem.” No apology, no free drink – just “try again later…”

The bartenders were fantastic! Great new-years customer care! The ski school desk? Friendly, but airheads. It often took 15 minutes just to get noticed. We tried signing up for the race clinic. Arrived 20 minutes early. The clinic started at Noon. 12:05 someone finally deigned to pay attention to us. Maybe the constant “excuse me” “hello” “can you…” finally penetrated their skulls. “Sorry – it’s already started – it’s past noon!” Well friggin duh!

One of the biggest let downs? The quality of the buffet. The 06/07 new years eve buffet was fantastic. Huge selection, fresh, hot, tasty. This years? Dog food. Everything was cold. The roast beef was bloody, cold, stringy and tasted awful. The ham was undercooked. The salad was limp. Mashed potatoes cold and lumpy. Two “mystery foods” that had a vaguely fishy taste. Cold, greasy chicken legs. All for only $25.

The buffet the day before was not much better.

Skiing – great. Bar – great. Restaurant buffet – had better at an all night truck stop at 4am. Staff – overall, inefficient, next to useless, often rude.

Will I be back? No. My friends have been going for almost 18 years – they are done as well. It seems that each time the place changes owners, they cut corners more and more.

If you’re going for the skiing, it’s still a fun time. Planning on staying there? Go elsewhere.